Common queries answered
Frequently asked Questions
USA and Canada: We recommend you to buy directly on Amazon, you can follow the FBA time limit.
Europe: UK & Germany, 7-10 days. Other European countries 14 days to 28 days.
Australia: 20-30 days
Other regions: around 30 days
We offer a free 30-day return and exchange service.
You can contact us to change your address before the package is sent out, usually within 24 hours. After the package is sent out, it is not possible to change the address.
Each order has a tracking number for the package, which you can check on the service provider’s official website or on the 17TRACK website.
请联系我们：info@vivipow.com
You can change the address before the package is sent, but after the package is sent, you will not be able to correct the address
We can ship worldwide